Finding the Right Answer Without the Runaround
We have organised this FAQ by the topics that come up most often. Account questions cover registration, login and OTP verification. Payment questions walk through how deposits via bKash, Nagad and Rocket clear, and what to do when a transfer does not reflect immediately. Withdrawal questions explain the verification step and how your wallet gets credited. If you are on mobile —
which most of our account holders are — the answers are written with your phone screen in mind, not a desktop flow. Anything not covered here goes straight to our support team via live chat or email. Players in Dhaka and elsewhere across Bangladesh use the same FAQ, so every answer applies to your account regardless of which local wallet you prefer.
Availability of certain features depends on your location and applicable local law.
- bKash
- Nagad
- Rocket